Refund policy
This policy will be effective from March 15, 2026.
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Introduction
Pentapure Services Pvt Ltd is committed to providing professional services and maintaining transparency with its clients. This Refund Policy outlines the circumstances under which refunds may be requested and processed for payments made through our website https://www.pentapuregroup.in . By making a payment through our website, users agree to the terms described in this policy.
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Payment Terms
Payments for services provided by Pentapure Services Pvt Ltd may be processed through secure third-party payment gateways. All transactions are subject to verification and approval by the respective payment service providers. Pentapure Group does not store sensitive payment information such as debit or credit card details.
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Refund Eligibility
Refund requests may be considered under the following circumstances:
Duplicate payment made by the client
Payment made due to a technical error or system issue
Cancellation of a service request before the work or project has commenced
Any other situation where Pentapure Group determines that a refund is appropriate after reviewing the request
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Non-Refundable Cases
Refunds may not be applicable once a service has been initiated, partially delivered, or completed. Payments made for consultation, project work, or other professional services may also be non-refundable once the service process has started.
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Refund Processing
If a refund request is approved after review, the refund will be processed through the original payment method used for the transaction. Refund processing may take 7–10 business days, depending on the policies of the payment gateway and banking institutions involved
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Contact for Refund Requests
If you believe you are eligible for a refund or have any questions regarding this Refund Policy, please contact us using the details below:
Pentapure Group
Website: https://www.pentapuregroup.in�
Email: haider.abbas@pentapuregroup.in